30 Day Return Policy

Returns are accepted for new, unused items within 30 days of delivery for refund or replacement. Items should be returned in their original product packaging. The consumer is responsible for all return shipping costs unless the return is a result due to our error. 

Please follow these 2 easy steps to process your return:

1. Contact a Customer Support Member to receive a Return Authorization Number (RA#). **Please note that your return will not be accepted without a valid RA#.  Support will provide return instructions and details along with the RA#.
2. Carefully pack the item in it’s original packaging or other suitable box with sufficient cushioning avoid damage during shipping. Please include the following information in packaging:

a) Name, address, daytime telephone number, email address, dated sales receipt or proof of purchase and RA#.

Please allow up to two weeks after delivering your package to the designated carrier to receive notification of your return. Please consider that this includes the transit time from you back to our warehouse (5 to 10 business days) and the time it takes for us to process the return (3 to 5 business days). We will send an email notifying you of your refund once your return has been processed. Shipping charges are not refundable

*This return policy does not apply to Factory-Reconditioned or Re-stocked Items. Please see FAQ for more information.