Returns are accepted for new, unused items within 30 days of delivery for refund or replacement. Items should be returned in their original product packaging. The consumer is responsible for all return shipping costs unless the return is a result due to our error. (Please note that there is a $0.30 transaction fee that is non-refundable. This applies to all order cancellations that are not a result of an error on our part.)
Please follow these 2 easy steps to process your return:
1. Contact a Customer Support Member to receive a Return Authorization Number (RA#). **Please note that your return will not be accepted without a valid RA#.
2. Carefully pack the item in it’s original packaging or other suitable box with sufficient cushioning avoid damage during shipping. Please include the following information in packaging:
a) Name, address, daytime telephone number, email address, dated sales receipt or proof of purchase and RA#.
Please allow up to two weeks after delivering your package to the designated carrier to receive notification of your return. Please consider that this includes the transit time from you back to our warehouse (5 to 10 business days) and the time it takes for us to process the return (3 to 5 business days). We will send an email notifying you of your refund once your return has been processed. Shipping charges are not refundable.
*This return policy does not apply to Factory-Reconditioned or Re-stocked Items. Please see FAQ for more information.
Free Shipping on Exchanges!*
To exchange an item within 30 days, please place a new order for the item you want to exchange it for through our website and complete your payment. Please follow the above return instructions and note “Exchange” on the return form. Once we receive the returned item (must be in new, unused condition and original packaging), we will issue a refund including the original shipping costs.**
*Does not apply to Factory-Reconditioned or Re-stocked Items. Please see FAQ for more information.
**Applies only to the first exchange. Other restrictions may apply.